Although we are a boutique litigation firm without the budget for an in-house IT department, we feel like we have an in-house IT department. We think BMC Networks provides us, at a fraction of the cost, with a level of service and expertise that would be the envy of many large, full service law firms.
As a mid-sized firm with 90 computer users we were looking to improve service to our clients and reduce management time spent on computer issues. BMC has delivered on all fronts. The calm professionalism of Brian and his team is impressive. Their forthright dealing with issues and service requirements has instilled confidence and comfort throughout the firm.
Branch MacMaster has grown up with BMC Networks since our firm’s establishment in 1998. More than anything, we appreciate their calming influence. Firms will always face technological challenges, but if you have a calm steady hand at the tiller, you will not run aground. Brian and his team provide that guidance and support with timely service, clear recommendations, and a long-range outlook.
BMC Networks has provided DuMoulin Black LLP with IT support since 2000. During that time we have replaced our system in its entirety twice and BMC took us through the process from initial design to end of install. We experienced a seamless transition from the old system to the new, being up and ready to go by the end of the weekend. In our view, BMC Networks offers totally reliable service of the highest quality.
We have partnered with BMC Networks since 2011. BMC has assisted us with managing the firm’s IT infrastructure from day to day managed services and data backups to making recommendation on and implementing strategic IT initiatives. We have found BMC to be reliable and knowledgeable with a focus on client service. The BMC Networks team has a good understanding of the business of law. This helps us to provide efficient service to our clients.
Roper Greyell has used BMC Networks from the outset… BMC has supported us and we grew in tandem. Our IT issues are far more complex than they were ten or even five years ago, and we have complete confidence in our IT consultants. BMC’s consulting is cost effective, they provide timely service and they get the job done.
BMC Networks provides me with peace of mind. I can sleep well at night, knowing that they are looking after our technology. BMC understands the intricacies of our business, and they enable us to efficiently serve our clients.
Our firm has worked with Brian and the BMC team since 2009. During that time our firm has grown significantly and BMC has kept pace with us and they have made sure that our computer systems have run smoothly as we have grown… I am very happy with their work and I highly recommend them to others.
BMC Networks’ project management helps us to be proactive in our current IT needs and plan for future projects which inevitably prevents costly downtime. We have noticed a large decrease in day to day issues. BMC’s monitoring systems lets us rest easy and gives us confidence that they are on top of our information systems. Brian and the rest of BMC’s staff are very knowledgeable and they are a great team to work with.
Since switching to the team at BMC for our IT support I find that I spend less time worrying about my IT infrastructure and more time focussing on how I can improve my IT systems to help my firm efficiently provide better client service.
BMC Networks ensures that our technology is reliable, which is crucial for my business to operate effectively. They are efficient and responsive to our needs, and pleasant to deal with.
Kazlaw has worked with BMC since 2008, and in that time, BMC has revolutionized my legal practice… I have the greatest respect for the BMC team and recommend them to all my colleagues.
Brian and his BMC team have been in integral part of our firm’s success as a “paperless” litigation boutique since 2000. It’s a pleasure to call on both Brian’s legal education and experience in the IT field to discuss developments and make decisions that keep our firm on the forefront of technology without being wasteful. The BMC team that provides the inevitably necessary technological support is responsive, organized and efficient at keeping operations going day and night.
Brian Mauch and his BMC team have been our sole I.T. providers since we opened our doors in June, 2002. They got us quickly out of the starting blocks and remain by our sides through the marathon of practicing law. BMC is conveniently located downtown to respond to our needs with appropriate priority.
BMC performed beautifully recently when I needed to recover a back-up version of a Word document that had become corrupted. The emergency call went out to them first thing in the morning before most people were even at work yet, and BMC had the document in a folder on my desktop by mid-morning, ready for me to work on it. This allowed me to get the document to the client on time. Great service!
BMC Networks provides our firm with intelligent, efficient, and dependable IT management and support. Brian and his team collaborate with us to implement effective IT strategies, assist us with procurement and training, and bail us out quickly when challenges arise. As a boutique labour and employment law firm, we need to have total confidence in our IT system in order to address the urgent needs of our clients – and with BMC Networks, we do.
We have been using BMC Networks as of 2014 and have found their people to be very friendly and professional at all times. The relationship we have with BMC means that our professionals can work productively without annoying interruptions that can arise from “technology issues”. Our team would heartily recommend BMC to any other professional services firm.
BMC’s support staff have been tremendous in responding to any issues we have in an efficient and very timely fashion. Brian and his loyal staff have provided secure IT and support and we can unconditionally recommend BMC.