Job Posting – Help Desk Technician (Tier 1)
BMC Networks is a Managed IT Services Provider located in downtown Vancouver. We specialize in providing outsourced IT support and implementation services to law firms in the Metro Vancouver area.
BMC began with only a support team, and has grown to include an implementations team, an administration team, and dedicated sales. This rapid growth has made for a fast-paced and dynamic environment.
Our team and our culture are very important to us, and we believe in the value of having a great place to work. Teamwork, camaraderie and communication are a big part of every day here, and it’s important that everyone is a contributor.
Our Vision: To become the preeminent outsourced IT provider for law firms in the Metro Vancouver area, by providing comprehensive technical services.
Our Mission: We empower our clients by allowing them to leverage our expertise so they can focus on their core business without worrying about their technology. We value our role in their business, and assist them by listening, educating, and finding solutions for them. We care for them, and are committed to providing them with exceptional, reliable, and personal service.
We do what we say we will do
We are all equally responsible for our success
We take our work seriously, but not ourselves
If this position interests you, and you believe you have the qualifications we’re looking for, please submit your resume and a covering letter via e-mail to email@example.com. Please note that while we appreciate and review every submission we receive, only those selected for an interview will be contacted.
Job Title: Help Desk Technician
Reports to: Manager, Support Services
We are searching for someone experienced in technical support to join us on our support team as a Tier 1 resource in a full-time position. Being a Help Desk Technician means that you are the front line for phone and remote support, requiring excellent customer service and problem solving skills. Your decision making and prioritizing abilities will be utilized often, as you decide which items you can resolve and which need to be escalated. This position revolves around delivering a great service experience to the client, all while displaying a high level of technical competency and independence.
The successful candidate will present himself/herself in a professional, competent manner, be highly organized, and possess strong communication and interpersonal skills. The Help Desk Technician is expected to demonstrate experience and ability in multiple disciplines within IT.
This position is part of an on-call rotation for approximately one week in eight. During the on-call period, the individual is expected to respond to requests from clients and urgent server alerts in a timely manner, according to the defined on-call policy.
BMC Networks offers a competitive compensation package including salary (DOE), profit-sharing plan and a comprehensive benefits package, which includes a birthday benefit and a health and wellness benefit.
The successful candidate for this position will possess a degree or diploma related to information technology, 1-2 years related experience, and will be skilled in the following areas:
- Outstanding interpersonal and communication skills in English
- Enthusiasm for providing outstanding customer service
- Strong decision making and problem solving skills
- Presents himself/herself in a highly professional, competent manner
- Ability to work calmly under pressure, multitask and prioritize
- Ability to work independently and within a team environment
- Highly organized, detail oriented and self-motivating
- Patience to solve technical problems with end users of varying technical aptitudes
- Microsoft Windows Desktop Operating Systems
- Microsoft Windows Small Business Server
- Microsoft Windows Server
- Microsoft Exchange
- Microsoft Remote Desktop Services
- Microsoft Active Directory
Experience in the following technologies would be considered a strong asset:
- Sonicwall Firewalls
- VMware vSphere
- Citrix XenApp
- Labtech, or other RMM (Remote Monitoring and Management) system
- Connectwise, or other PSA (Professional Services Automation) system
Interested candidates can apply by sending their resume and a cover letter via e-mail at firstname.lastname@example.org. We appreciate and review all submissions, however only candidates selected for an interview will be contacted. Please note that only local applicants will be considered for this role.